FREQUENTLY ASKED QUESTIONS
What You Need to Know
In this section, we have compiled some of our most frequently asked questions. If there’s something we missed, please don’t hesitate to reach out and a member of our team will get in touch with you as soon as possible.
WHAT IS YOUR CANCELLATION POLICY?
We want our customers to be happy. If you decide that your child isn't getting the full use out of this system, we'd be happy to discuss it with you before you decide to cancel. However, your subscription can be managed on your My Subscriptions page in your account.
ARE YOU AFFILIATED WITH ANY OTHER COMPANY?
No, we are not. We started Superhero Training Academy as a way to help youth become physically and mentally stronger. We are not associated with any other companies at this time.
WHAT IF I HAVE MORE THAN ONE CHILD?
Sounds like the makings of an amazing team of superheroes! At this time we don't have a way to track multiple children in one account. There is no need to set up multiple accounts as we are working on a solution to make this possible.
I CAN ONLY SEE SOME VIDEOS, NOT ALL. WHY IS THAT?
The way our system is designed allows you to see current content for the rank of the little superhero. Once that rank has been completed, the next set of videos will be unlocked and become available. Year 2 and Year 3 videos will be available after the yearly tests have been completed.
WILL THIS PROGRAM TEACH MY CHILD TO FIGHT?
We teach that fighting is not the solution to most of the problems heroes face. As such, we will not be giving any instruction on fighting. The closest that we will come is show them basic blocks, but this is more for the experience and getting additional movement into the workout. We encourage you to consider a local martial arts school if you want your child to learn more about self defense.